Frequently Asked Questions

Q: What is FlexSharing?

FlexSharing means "Flexible Sharing", it enables you to share securely your screen, files and tasks in a group over the world wide using a web browser. There is no additional software required.

Q: What are the system requirements and recommendations?

In order to become a FlexSharing customer, you must have a working e-mail account.

To use FlexSharing, you will require access to a computer with an Internet connection using a web browser.

You can access FlexSharing with a wide range of browsers. We have tested our site with Internet Explorer, Mozilla Firefox, Safari and Chrome. For the latest versions of these browsers, you can download from the following links:

To publish your screen, FlexSharing makes extensive use of Java applets in order to keep your data secure. you must have a Java virtual machine installed and enabled on your computer. We recommend you have the latest version of the Java plugin.

The following link should assist you to enable Java in your web browser: http://java.com/en/download/help/enable_browser.xml

The following link should assist with identifying if Java is working on your computer: http://www.java.com/en/download/testjava.jsp

For users of Mac OS X 10.7 Lion, you must also enable the Java Applet Plug-in. To do this, open the Utilities folder in Finder (press shift + command + U). Open Java Preferences. In the General tab, place a check in the box labelled Enable applet plug-in and Web Start Applications. Finally close and reopen your browser.

To view the shared screens, you need to get the latest version of Adobe Flash Player: http://www.adobe.com/support/flashplayer/downloads.html

Q: How do I get started with FlexSharing?

Please complete the tutorial "First-time users" first.

Q: What if I didn't receive the email for my password after signing up?
  • Check your Spam or Bulk Mail folders
    It's possible that the account verification email we tried to send you was caught by you email's spam or bulk mail filter.

  • Check if you typed in the correct email address.

  • Contact us at support@enflexwork.com

Q: What if I forgot my password?  [Return]
  • Click the "Forgot Password" button on the login page, you will

  • Enter the e-mail address associated with your FlexSharing account, then click the "Ok" button. We'll send you an email that you can reset your password.

  • If you no longer use the e-mail address associated with your FlexSharing account, you may contact Customer Service at support@enflexwork.com for help restoring access to your account.

Q: What do services cost?  [Return]

Please see Pricing for the details.

Q: Do your prices include taxes?  [Return]

Our Prices do not include 5% GST.

Q: How does the FlexSharing Discount work?  [Return]

Please see Pricing for the details.

Q: How will I be charged and billed for my use of FlexSharing?  [Return]

You pay only for what you use and there is no minimum fee. Usually, the invoice will be emailed to you via PayPal in the first day of next month. Deposit is not required. Credit card is not required.

Q: How can I pay without a credit card (Visa/Master Card)?  [Return]

We do accept payment through PayPal which lets you pay directly from your bank account, or by debit card, check or credit card (MC, Visa, Amex, Diners).

Q: How do I cancel my account?  [Return]

Once you are logged in as the primary user, go the "System Setting" page and click the "Termination" tab, and follow the instruction to terminate all of your accounts in your group/organization at EnFlexWork FlexSharing.

Your accounts will be terminated immediately and all your data and files will be deleted from EnFlexWork FlexSharing. You will not be charged again. For the "Pay as You Go" users, your invoice information will be remained in FlexSharing, you are still responsible for paying your outstanding payments.

Q: Do my account expire?  [Return]

The "Pay as You Go" account never expire. Any unused "Free Plan" accounts expire after 3 months.

Q: What software platform does FlexSharing base on?  [Return]

FlexSharing is 100% Java based and is built on top of a number of open source projects.

Q: Why is uploading slower than downloading?  [Return]

For many users, uploading files is quite a bit slower than downloading files. This is usually normal, because most high-speed Internet connections, including cable modems and DSL, are asymmetric — they are designed to provide much better speed for downloading than uploading. Since most users spend much more time downloading (which includes viewing web pages or multimedia files) than they do uploading, high speed Internet providers have designed their systems to give priority to downloading. So if your upload speed appears to be slower than your download speed, this is probably expected.